Clear Cutover Get a quote

Infor SyteLine and CloudSuite Industrial

The SyteLine tickets that never reach the top of the queue. Cleared.

Urgent tickets get fixed. The invoice field, the missing PDF and the form change wait for months. I clear those at a fixed price, so your team can stay on what's urgent.

Send your backlog See services

Versions: SyteLine 9.0 SSRS and Crystal, 9.01 DataViews and Report forms, CloudSuite Industrial 10 Mongoose reporting.

Example queue, oldest first 6 open
  1. REQ-188Packing slip: show lot numbers57dOPEN
  2. REQ-197Background task stuck in queue every Monday44dOPEN
  3. REQ-203Crystal PO form to a 9.01 Report form38dOPEN
  4. REQ-211Customer order: validate ship date31dOPEN
  5. REQ-215Items with zero standard cost: list owners24dOPEN
  6. REQ-220DataView feeding Power BI sales cube19dOPEN
Fixed quote per ticketIllustrative example

Nobody owns the medium-priority ticket

Most sites have one or two people who know SyteLine, plus a partner on a support plan. Urgent work gets done. Everything else ages.

Your admin is the whole team

Report work is always the first thing to slip.

Support plans are built for break-fix

Twenty small changes don't fit a help desk.

Small fixes cost the most

A missing field costs minutes on every shift.

Start small, then decide

Every piece of work is fixed scope, so you see how I work before committing.

Moving to version 10 or the cloud?

Reporting has moved to DataViews and Mongoose Report forms. Crystal is no longer built in, SSRS is deprecated, and multi-tenant cloud blocks the direct SQL many older reports use. Check your reports before go-live.

See upgrade support

Fixed-scope work Quoted before you commit

Most clients start here

Backlog sprint

Send every ticket older than two weeks. I quote each one and clear the list you approve.

  • Report and form changes: invoices, pick lists, POs
  • New reports and slow-report tuning
  • Small form changes and data requests
What's included
  • Changes to existing SSRS and Crystal reports and forms: invoices, packing slips, pick lists, job travelers, POs
  • New custom reports, launched from SyteLine forms with their own criteria
  • Missing fields added by tracing them back to source tables and IDOs
  • Small form changes: new fields, validations, buttons and event handlers
  • Slow reports tuned: poorly written T-SQL and resource-heavy queries found and fixed
  • One-off data requests run against the test database, so live users aren't slowed down

Per ticket. Most sprints close in 2 to 3 weeks.Typical prices

Before an upgrade

Upgrade support

Get reports and customizations ready for version 10 or the cloud.

  • Inventory of every custom report, IDO and form
  • A verdict on each: keep, rebuild or retire
  • Report conversions, UAT and cutover support
What's included
  • Every custom report, stored procedure, IDO, form and background task listed in one inventory
  • Each one flagged for what it depends on, such as direct SQL that multi-tenant cloud doesn't allow
  • A verdict per item: keep, rebuild as a DataView or Report form, move logic into an IDO, or retire
  • The agreed Crystal and SSRS reports converted to DataViews or Report forms
  • Report testing during UAT, and support through cutover

Inventory at a fixed fee. Read-only access.Typical prices

Fixed fee

Report and background task health check

For "completed, but nothing printed" tickets that keep coming back.

  • TaskMan and output paths reviewed
  • Stuck and failed tasks traced to a cause
  • Slowest reports listed, with a fix for each
What's included
  • TaskMan setup reviewed, including duplicate instances polling the same database
  • Background Task Definitions, Report Options and output paths checked against what's actually used
  • Tasks stuck in the queue, missing history records and failed runs traced to a cause
  • The slowest and most-run reports listed, with a fix for each
  • A short written report: what's wrong, what I fixed, and what needs your partner or Infor

Per environment. Delivered within a week.Typical prices

Before MRP or a go-live

Data health check

Find bad data before it shows up in planning, costing or a cutover.

  • Read-only checks on BOMs, costs, lead times and duplicates
  • An exception report with an owner for each fix
  • Migration extraction and pre-load checks
What's included
  • Read-only SQL checks for orphaned or obsolete BOM components, zero-cost items, missing lead times, duplicate customers and vendors, and unit-of-measure mismatches
  • An exception report: what's wrong, how many records, and who owns each fix
  • For migrations: extraction, cleansing, mapping and pre-load checks before every load cycle
  • Mass updates, such as prices or lead times, loaded and checked in test first

Fixed fee. Migration work from an hour block.Typical prices

Ongoing support Keep the backlog clear

Monthly

Support plan

Monthly hours from someone who already knows your system.

  • Urgent issues answered within 4 business hours
  • Everything else within 1 business day
  • Users, master data, L1/L2 fixes and DataViews
What's included
  • Urgent issues, such as users unable to ship, invoice or run production, answered within 4 business hours
  • Everything else answered within 1 business day
  • Day-to-day requests: users, items, customers, vendors, price lists, printer routing and test refreshes
  • L1 and L2 fixes for form errors, stuck orders and failed background tasks
  • Read-only SQL views and DataViews feeding Excel and Power BI
  • A running log of known errors and fixes, and a monthly summary of the work done

Billed monthly at hour-block rates.Typical prices

Pay as you go

Prepaid hour blocks

Buy hours up front at a lower rate. Use them on any SyteLine work.

  • Blocks of 10, 20 or 40 hours
  • Each task estimated before I start
  • No monthly commitment
What's included
  • Blocks of 10, 20 or 40 hours, cheaper per hour the larger the block
  • Use them for report changes, fixes, data requests or upgrade help
  • Each task is estimated before I start, so the hours never surprise you
  • A running balance after every task
  • No monthly commitment

Paid up front, used as you go.Typical prices

What I won't change

Costing, GL posting, period-end close and MRP parameters. I diagnose these and escalate to your partner or Infor.

Access clean-up

Dormant accounts and segregation-of-duties conflicts flagged, and clean role templates built in test. Often added to a support plan.

Infor partner short on capacity?

I take subcontract SyteLine tickets, working in your tooling and reporting to your lead. Ask about partner rates.

How a piece of work runs

  1. Send the list

    Export your open tickets, oldest first, or describe the problem.

  2. Agree the scope

    Each ticket sized and quoted in a service agreement before work starts.

  3. Build in test

    Checked in your test environment, read-only wherever possible, under NDA.

  4. Sign off and hand over

    The requester tests it, then it goes live with the SQL documented.

Why it costs less. You deal directly with the person doing the work, with no account managers. Three years in-house on SyteLine means I start from your problem, not the manual. See my experience.

SyteLine guides

Practical fixes from the same work, free to use. See all guides.

Send me your oldest tickets

Include your version and how long each ticket has waited.

Get a quote

Systems I work on